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Privacy Policy


Osborne & Little understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.

This Policy applies to Our use of any and all data collected by us in relation to your use of Our Site. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.


1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings: 


means an account required to access and/or use certain areas and features of Our Site;

“Our Site”

means this website,;


means Osborne & Little Limited, a limited company registered in England under number 923748, whose registered address is Riverside House, 26 Osiers Road, London SW18 1NH and whose main trading address is the same and the VAT number is407 7536 44.


2. Scope – What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. It does not extend to any websites that are linked to from Our Site (whether We provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.


3. What Data Do We Collect?

Some data will be collected automatically by Our Site, other data will only be collected if you voluntarily submit it, for example, when signing up for an Account. Depending upon your use of Our Site, We may collect some or all of the following data:

3.1          name;

3.2          gender;

3.3          contact information such as email addresses and telephone numbers;

3.4          demographic information such as post code, preferences and interests;

3.5          financial information such as credit / debit card numbers;

3.6          IP address (automatically collected);

3.7          web browser type and version (automatically collected);

3.8          operating system (automatically collected);

3.9          a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to (automatically collected);


4. How Do We Use Your Data?

4.1          All personal data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see section 6, below.

4.2          We use your data to provide the best possible services to you. This includes:

4.2.1     Providing and managing your Account;

4.2.2     Providing and managing your access to Our Site;

4.2.3     Personalising and tailoring your experience on Our Site;

4.2.4     Supplying Our samples and services to you;

4.2.5     Personalising and tailoring Our products and services for you;

4.2.6     Responding to communications from you;

4.2.7     Supplying you with email eg Newsletters that you have subscribed to (you may unsubscribe or opt-out at any time ;

4.2.8     Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience;


5. How and Where Do We Store Your Data?

5.1          We only keep your data for as long as We need to in order to use it as described above in section 4, and/or for as long as We have your permission to keep it.

5.2          Data security is of great importance to Us, and to protect your data We have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through Our Site.

5.3          Notwithstanding the security measures that We take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to Us data via the internet.


6. How Can You Control Your Data?

6.1          When you submit information via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.


7. Your Right to Withhold Information

7.1          You may access certain areas of Our Site without providing any data at all.


8. How Can You Access Your Data?

You have the legal right to ask for a copy of any of your personal data held by Us (where such data is held). Please contact Us for more details at


9. Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at, by telephone on 020 8812 3000 or by post at Website Enquiries, Riverside House, 26 Osiers Road, London, SW18 1NH. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 5, above).


10. Changes to Our Privacy Policy

We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.